UK Manufactured*Privacy Policy
Shed City is a trading name of Seda Buildings Limited, a company registered in England & Wales with registered number 14478142. Our Registered Office Address is Seda Buildings Limited, The Works, Presthope, Much Wenlock, Shropshire, TF13 6DQ. This policy provides you with information about how we use the information that you provide to us during any communication via telephone, via our Website or through our physical store. We may change our Privacy Policy from time to time. This Policy was last updated on 30th May 2023 and is version 1.1. Reference to ‘we’ ‘us’ or ‘our’ in the following Policy is a reference to Seda Buildings Limited and its trading name Shed City.
Your Information and Why We Process It
We only collect, keep, use or share your information for genuine business purposes, when you’ve approved us to do so, or when we are obliged to legally.
There are a few different reasons why we retain your personal details.
• To process any order that you place on our Website or in our physical store and arrange for it’s delivery.
• To maintain any registered accounts you may have with us.
• To get in touch regarding customer satisfaction surveys.
• To contact you regarding our services and products and if we need to verify your identity.
• For research analysis, testing, monitoring, risk management and administration purposes.
• For crime or fraud prevention purposes.
When We Will Contact You
We may contact you shortly after your purchase to discuss delivery details and make sure that everything is correct with your order. We may also offer you other services which relate to the products you have ordered. Please note, if you submit information but there is an error or delay in processing, we may use the details you submitted to contact you to complete your order.
When You Contact Us
If you get in touch by email or live chat to ask a question about our services or an existing order we’ll keep a record of your emails and our responses. This helps us to resolve any problems, and to answer your query quickly and easily if you need to get in touch again. It also helps us to check our advisors have all the training they need to give you the best possible help. Your telephone calls to Shed City may also be recorded for training and regulatory purposes.
Information We’ll Share
We share your information in very limited circumstances set out below:
• Where we’re obliged to do so (for example a legal request).
• When we need to work with a third party or core service provider, for example a delivery service or IT service provider. Each provider is carefully selected, and we’d only pass on the information required for them to perform that service on our behalf. They cannot use your data for any other purpose.
• With third party suppliers who may provide you with services you order through us.
• Information with Klarna for credit applications and fraud prevention purposes.
We’ll never sell your information. We’ll always comply with the Data Protection Act 1998 and all other relevant legislation. We use a third party payment service provider which are integrated into our website. When you pay using this method you are directed to the providers portal. Your use of these services are subject to the terms and conditions of the payment provider.
Cookies
By using our website you consent to all cookies in accordance with our Cookie Policy. Cookies are small text files used to transfer information. Site functionality cookies allow you to navigate the site and use our features. When you return to the site we’ll be able to remember the products you’ve compared or added to your basket.
Cookies also enable us to show adverts relevant to you when you’re browsing online, for example deals or products you’ve looked at.
Analytics cookies help us to learn where we’re going wrong, and which elements of the site you find easier to use. We’ll track the volume of people on our site, where they click, and where they exit the site.
Creating a Customer Account
Creating an account with Shed City gives you the ability to check out more quickly by allowing us to remember your delivery address and payment information, so you don’t have to re-enter those details every time. You can save a number of addresses and payment options, along with your contact telephone numbers.
We do our part in protecting your account by strongly hashing your password using modern ciphers and crypto graphic patterns. Our staff have no way of accessing your password.
In addition, your card details will never be sent, or stored on our platforms. Instead, your details are managed and protected by a dedicated e-commerce credit card payment management company.
It is important that you also take responsibility for protecting your account information. Make sure your password is suitably complex, don’t share it with others, and try not to use the same one for lots of online accounts. Never send your password by email – we’ll never ask you to do so. We won’t ask you for your password information over the phone; but we can advise you on how to reset it.
It’s a good idea to reset online passwords occasionally, and you can do so through the My Account area. If you think anyone has accessed your account information without your approval, contact us to let us know.
Contacting Us
We’re always looing for new ways to improve your shopping experience with us, that’s why we love hearing from you. If you have any questions about how we use your personal data or if you’d like to amend or stop us from processing your data please contact us. You can get in touch by phone 01952 270 070, email us hi@shedcity.co.uk or you can write to us at our Trading address; Shed City, Whitchurch Road, Wellington, Telford, TF1 3AG.
Privacy and Security
At Shed City everything we do revolves around our customers and we strive to provide customer service, our website is designed to make your experience as easy and personal as possible.
To achieve this we may need some personal information from you, but it’s important you feel confident and secure. This privacy summary explains when we might ask you for information, how we’ll us it, and all of the security measures we have in place.
Your privacy is important to us which is why we’ve ensured every part of our site uses secure connections. Look for the green padlock in the address bar and the letters ‘https’, as these should always be present when browsing our site.
We only take orders through web browsers that allow communication through Secure Socket Layer (SSL) technology. There’s no way you can order through an unsecured connection.
To keep you safe, we gain accreditation from the Payment Card Industry (PCI) every year. This third-party certification certifies that we take appropriate precautions to make sure your details are kept safe. This covers everything from ensuring our teams are well trained , the security risks and vulnerabilities today, to implementing security complaint IT solutions. More information regarding this security standard can be found here: https://pcisecuritystandards.org/pci_security/
For extra security, you’ll see our checkout uses Verified by Visa, Mastercard Secure Card and American Express Safekey, which safeguards you from unauthorised use of your cards. Once you’ve registered and created a password with your card issuer, you’ll be prompted to provide this each time your check out.